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How to create custom-built bots with the use of the solution from MTS AI
Text-based and voice-activated digital assistants allow the business sector to automate and accelerate many routine processes - for instance, reply to typical questions posed by customers or employees. Companies get assistance when it comes to the...
Using Audiogram to Develop AI Operator for MTS Call Center
A voice bot takes subscriber calls in six regions of the country and advises clients on the services, personal account status, and on enabling/disabling various services. Telecom providers are in pursuit of continued improvement of customer...
MTS AI Adds Spam Calls Transcript Feature to MTS service
MTS clients can now receive text messages with transcripts of advertising calls. NLP-technologies allow them to take advantage of the offers they need and waste no time on useless ads. Today, telecom providers take steps to guard the...
NLP Researchers Create Paraphrase Identification Dataset
RuPAWS will help train search engines, AI assistants, chat- and voice bots to correctly interpret user queries. Working together with Skoltech, NLP researchers at MTS AI created a unique RuPAWS dataset that can be used to train and test pa...