AI Analytics of Communications

Analyze 100% of conversations with clients and boost their satisfaction with the service
AI Analytics of Communications

Manage client experience
effectively

Find business insights and improve client experience through AI Analytics of Communications
Manage client experience<br > effectively
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Details

AI Analytics of Communications is an ML model-based service for analyzing voice and text interactions with clients

In-depth analysis of communications
Detection of subtle correlations in the behavior of clients and employees using analytical tools based on a combination of ML models and rules
In-depth analysis of communications
Management of client interactions
Automatic analysis of all unstructured dialogs with clients and building an optimal script for further client interactions
Management of client interactions
A set of ready-made business metrics
Incorporation and development of performance indicators depending on company size, business area, audience or its individual segments
A set of ready-made business metrics
Business metrics forecasting
Prediction of indicators and trends based on the analysis results
Business metrics forecasting
Convenient reporting resources
Transparent system of metrics, 24/7 dashboards and reports, export of data to any platforms
Convenient reporting resources
Quick and simple deployment
Deployment of rules-based AI analytics for a specific case takes 2 months, and integration with additional training of the ML model takes 1-2 weeks
Quick and simple deployment
Does not depend on expert’s qualifications
ML models can be quickly re-trained to handle business tasks using client's resources without involving additional expertise
Does not depend on expert’s qualifications
Synchronization with MTS AI products
AI analytics solution is integrated with NLP Platform and Audiogram – B2C communications automation services
Learn more
Synchronization with MTS AI products

Where is this used?

The service allows you to automatically analyze 100% of communications between operators, chat bots and clients via any channels: phone, e-mail, website, mobile app chats, social media platforms and instant messengers

Licensing

Pricing options

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Pay as you go

Cloud hosting: fee to analyze one minute of dialog with an operator or one chat session

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Package

On-premise hosting: fee to analyze limited minutes of operator dialogs or chat sessions per day

Personal price calculation

For personal price calculation, please submit your request and fill out the questionnaire you will receive in our response letter

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Want to know more?

Leave a request, we will send you a commercial offer indicating the pricing with recommendations for solving your business problems

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NLP
platform

A B2B-communications automation platform that employs a transparent metrics system, analytical algorithms and a toolkit for no/low code development
Learn more

Audiogram

Your Bot's Voice
Speech synthesis and recognition platform based on neural network technologies
Learn more