WORDPULSE INTEGRATION WITH LLM
Obtain a comprehensive view of client interactions with automated reports and statistics
WORDPULSE INTEGRATION WITH LLM

WORDPULSE AI SPEECH ANALYTICS SERVICE

Process 100% of client dialogues and improve service quality and customer satisfaction
WORDPULSE AI SPEECH ANALYTICS SERVICE
IMPROVE CLIENT SERVICE
Gain key insights from client conversations and enhance service quality with WordPulse
IMPROVE CLIENT SERVICE
WORDPULSE INTEGRATION WITH LLM
Obtain a comprehensive view of client interactions with automated reports and statistics
WORDPULSE INTEGRATION WITH LLM

WORDPULSE AI SPEECH ANALYTICS SERVICE

Process 100% of client dialogues and improve service quality and customer satisfaction
WORDPULSE AI SPEECH ANALYTICS SERVICE
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Details

WordPulse is an AI-powered service for analyzing voice and text-based client interactions

Advanced Analytics and Communication Insights
Comprehensive dialogue analysis using a powerful combination of LLMs, ML models, and custom rules to uncover subtle patterns in customer behavior
Advanced Analytics and Communication Insights
Generative AI Power
Our LLM technology quickly processes lengthy conversations and correspondence, extracting key insights and main themes to save time and resources
Generative AI Power
Comprehensive Business Metrics
Custom performance indicators tailored to your company's size, industry, target audience, and market segments
Comprehensive Business Metrics
Predictive Analytics
Data-driven forecasting of key metrics and trends with intuitive reporting tools
Predictive Analytics
Seamless Reporting
Transparent metrics system with real-time dashboards, 24/7 reporting capabilities, and flexible data export options
Seamless Reporting
Rapid Deployment
Quick integration timeline: 2 months for custom rule implementation, 1-2 weeks for ML model fine-tuning, and immediate deployment for LLM features
Rapid Deployment
No Analytics Team Required
Operate without the need for specialized in-house analytics teams or ML experts
No Analytics Team Required
MTS AI Ecosystem Integration
Seamlessly connects with chatbots and Audiogram for analyzing both human and AI customer interactions, plus Cotype integration for automated conversation summaries
Learn more
MTS AI Ecosystem Integration

Use Cases

Analyze communications and find business development insights

Telecom
Monitor service quality, script compliance, and performance metrics while identifying effective communication patterns and operational insights
Banking & Financial Services
Analyze customer interactions, identify client needs, and evaluate the quality of conversations with service representatives and branch managers
Retail
Track customer preferences, monitor service standard compliance, and optimize support team performance
Delivery Services
Evaluate courier and customer support performance, gather customer feedback, and monitor delivery confirmation and quality metrics
Healthcare
Optimize call center operations through courtesy assessment, script adherence monitoring, and automated appointment confirmation tracking
Telecom
Monitor service quality, script compliance, and performance metrics while identifying effective communication patterns and operational insights
Banking & Financial Services
Analyze customer interactions, identify client needs, and evaluate the quality of conversations with service representatives and branch managers
Retail
Track customer preferences, monitor service standard compliance, and optimize support team performance
Delivery Services
Evaluate courier and customer support performance, gather customer feedback, and monitor delivery confirmation and quality metrics
Healthcare
Optimize call center operations through courtesy assessment, script adherence monitoring, and automated appointment confirmation tracking
Telecom
Monitor service quality, script compliance, and performance metrics while identifying effective communication patterns and operational insights
Banking & Financial Services
Analyze customer interactions, identify client needs, and evaluate the quality of conversations with service representatives and branch managers
Retail
Track customer preferences, monitor service standard compliance, and optimize support team performance
Delivery Services
Evaluate courier and customer support performance, gather customer feedback, and monitor delivery confirmation and quality metrics
Healthcare
Optimize call center operations through courtesy assessment, script adherence monitoring, and automated appointment confirmation tracking
Licensing & Pricing

Tariffing Options

Pay-As-You-Go

Cloud-based model: Payment per minute of operator dialogue or per chat session

Prepaid Package

Client-based model: Payment for a fixed number of operator dialogue minutes or daily chat sessions

Custom Pricing

Get a personalized quote by submitting a request form

Leave a request

Case Studies

Explore Cotype Success Stories

Communication Analysis in MTS

Processing chatbot and operator dialogues with ecosystem clients using WordPulse

100%

automation of call and chat analysis

67%

increase in operator tNPS as a result of communication analysis

Dialogue

loading rate of up to 4 minutes

See more

What to learn more?

Fill out the form or email sales@mts.ai to receive a quotation with pricing and business recommendations.

Submit a request

Fill out the form or email sales@mts.ai to receive a quotation with pricing and business recommendations.

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Audiogram

Your Bot's Voice
Speech synthesis and recognition platform based on neural network technologies
Learn more

COTYPE

LLM for business
Automate information analysis, text generation, and editing with generative AI
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Audiogram

Your Bot's Voice
Speech synthesis and recognition platform based on neural network technologies
Learn more

COTYPE

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Automate information analysis, text generation, and editing with generative AI
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