Details
WordPulse is an AI-powered service for analyzing voice and text-based client interactions
Advanced Analytics and Communication Insights
Comprehensive dialogue analysis using a powerful combination of LLMs, ML models, and custom rules to uncover subtle patterns in customer behavior
Generative AI Power
Our LLM technology quickly processes lengthy conversations and correspondence, extracting key insights and main themes to save time and resources
Comprehensive Business Metrics
Custom performance indicators tailored to your company's size, industry, target audience, and market segments
Predictive Analytics
Data-driven forecasting of key metrics and trends with intuitive reporting tools
Seamless Reporting
Transparent metrics system with real-time dashboards, 24/7 reporting capabilities, and flexible data export options
Rapid Deployment
Quick integration timeline: 2 months for custom rule implementation, 1-2 weeks for ML model fine-tuning, and immediate deployment for LLM features
No Analytics Team Required
Operate without the need for specialized in-house analytics teams or ML experts
MTS AI Ecosystem Integration
Seamlessly connects with chatbots and Audiogram for analyzing both human and AI customer interactions, plus Cotype integration for automated conversation summaries
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