Details
WordPulse is an ML model-based service for analyzing voice and text interactions with clients
In-depth analysis of communications
Detection of subtle correlations in the behavior of clients and employees using analytical tools based on a combination of ML models and rules
Management of client interactions
Automatic analysis of all unstructured dialogs with clients and building an optimal script for further client interactions
A set of ready-made business metrics
Incorporation and development of performance indicators depending on company size, business area, audience or its individual segments
Business metrics forecasting
Prediction of indicators and trends based on the analysis results
Convenient reporting resources
Transparent system of metrics, 24/7 dashboards and reports, export of data to any platforms
Quick and simple deployment
Deployment of rules-based AI analytics for a specific case takes 2 months, and integration with additional training of the ML model takes 1-2 weeks
Does not depend on expert’s qualifications
ML models can be quickly re-trained to handle business tasks using client's resources without involving additional expertise
Synchronization with MTS AI products
WordPulse solution is integrated with NLP Platform and Audiogram – B2C communications automation services
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